Return Policy

Thank you for shopping at BachHats LLC! We are committed to providing you with high-quality glowing cowboy hats and ensuring your complete satisfaction. However, we understand that sometimes a return may be necessary. Please read our return policy carefully to understand your options and ensure a smooth return process.

1. Eligibility for Returns:
- We accept returns for items purchased directly from BachHats LLC through our Shopify store.
- To be eligible for a return, the item must be unused, in its original condition, and in the original packaging.
- Customized or personalized items are not eligible for return, unless there is a defect or error caused by BachHats LLC.

2. Return Period:
- You may request a return within 14 days of receiving your order.
- After 14 days, unfortunately, we cannot accept any returns or exchanges.

3. Return Process:
- To initiate a return, please contact our customer support team at [insert contact information] with your order details and reason for return.
- Our team will review your request and provide you with further instructions on returning the item.

4. Return Shipping:
- The customer is responsible for the shipping costs associated with returning the item.
- We recommend using a trackable shipping method and keeping the shipping receipt until the return process is complete.
- In cases where the return is due to a defect or error caused by BachHats LLC, we will cover the return shipping costs.

5. Refund or Exchange:
- Once we receive the returned item and verify its eligibility, we will process your refund or exchange.
- Refunds will be issued to the original payment method used for the purchase.
- Please allow up to 7 business days for the refund to be reflected in your account.
- If you prefer an exchange, we will provide instructions on how to proceed, subject to product availability.

6. Non-Returnable Items:
- The following items are not eligible for return:
- Customized or personalized items, unless there is a defect or error caused by BachHats LLC.
- Items that have been used or damaged by the customer.

7. Damaged or Defective Items:
- If you receive a damaged or defective item, please contact our customer support team immediately.
- We may require visual evidence (e.g., photographs) of the damaged or defective item to process your claim.
- We will work with you to resolve the issue promptly, providing a replacement or refund as necessary.

8. Final Sale Items:
- Certain items may be marked as "Final Sale" and are non-returnable. Please check the product description carefully before making your purchase.

9. Changes to the Return Policy:
- BachHats LLC reserves the right to modify or update this return policy at any time without prior notice. Any changes will be effective immediately upon posting on our website.

If you have any further questions or need assistance with the return process, please do not hesitate to contact our customer support team. We are here to help and ensure your satisfaction with our products.

Thank you for choosing BachHats LLC!